Shipping Policy

Thank you for choosing vSeeBox. We are committed to providing fast, reliable shipping and a smooth shopping experience for every customer.

Shipping Locations

At this time, we only ship to customers within the United States and Canada.

All orders are fulfilled from our U.S. distribution center:

12320 4th Street, Dock #14 & #15
Rancho Cucamonga, CA 91730

Shipping Methods

Orders are shipped using trusted carriers such as UPS. The carrier selected for your order may vary depending on your shipping address, package size, and delivery requirements.

Order Processing

After your payment has been successfully completed and verified, most orders are prepared and dispatched within 1 business day.

Please note:

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be slightly longer during promotional events or peak shopping seasons.

Holiday Notice

Our warehouse may operate on reduced business hours during U.S. federal holidays. As a result, order processing and delivery may take slightly longer than usual.

We appreciate your patience and understanding during these periods.

Estimated Delivery Time

Please note that delivery estimates are not guaranteed. Shipping times may vary due to weather conditions, carrier delays, customs processing, holidays, or other factors beyond our control.

Shipping Fees

Free Shipping on orders over $50

Flat Rate Shipping: $10 for orders below $50

The final shipping cost will be displayed during checkout before payment is completed.

Customs & Taxes

United States

Orders shipped within the U.S. are not subject to import duties or customs fees. Applicable sales tax will be calculated automatically at checkout based on local regulations.

Canada

Canadian orders may be subject to import duties, customs clearance charges, GST/HST, or other applicable taxes. These charges are determined by Canadian customs authorities and are the responsibility of the customer.

No additional charges will be collected by us beyond the product price, shipping cost, and applicable taxes shown during checkout.

Delivery Assistance

If you experience any shipping issues, please contact our customer support team as soon as possible.

We can assist with situations such as:

Delayed shipments

Tracking information not updating

Package marked as delivered but not received

Lost shipments

Packages damaged during transportation

Our team will work directly with the shipping carrier to investigate the issue and help find an appropriate solution.

Lost Package Policy

If a shipment is officially confirmed as lost by the shipping carrier, we will assist you in resolving the issue.

Depending on the investigation results, we may:

Send a replacement order at no additional cost, or

Provide a refund in accordance with our refund policy.

Seel Shipping Protection

Customers who purchased Seel Worry-Free Purchase Protection may submit a claim through Seel's official claims portal.

Claim approval and compensation are subject to Seel's terms, eligibility requirements, and review process. Our support team is happy to assist if you need help during the claims process.

A shipment will only be considered lost after the carrier has completed its investigation and officially confirms that delivery cannot be completed.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

We are unable to take responsibility for delays, returned shipments, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.

Returns & Exchanges

For information about returns, exchanges, and refunds, please visit our Return & Refund Policy page.

Contact Us

If you have any questions about shipping, delivery, or your order status, please feel free to contact our customer support team. We're always happy to help.